Frequently Asked Questions

Where are you located?

Sorelle Grace is proudly based in Portland, Texas, where every order is packed with care and shipped nationwide.

How long have you been in business?

Our boutique has been serving customers since 2013. While our look has evolved into Sorelle Grace, our commitment to quality, service, and thoughtfully curated style remains the same.

How can I contact customer care?

We're always happy to help.

Email: SorelleGraceCo@gmail.com

We strive to respond to all customer inquiries within 1–2 business days.

What is your return policy?

Due to the nature of our boutique and limited inventory, all sales are final. We are unable to accept returns, refunds, or exchanges unless an item arrives damaged or we made an error with your order.

Please review sizing information carefully before placing your order. If you have questions before purchasing, we're always happy to help.

What if my package is lost in transit?

If your package is verified by USPS as lost in transit, we'll gladly issue a store credit for your order.

Please note that shipping delays do not qualify as lost packages. Once a package has been marked as delivered by USPS, Sorelle Grace is not responsible for theft or misdelivery. We recommend contacting your local post office if this occurs.

Satisfaction Guarantee

Your experience matters to us.

If there's ever an issue with your order, please contact us right away. While all sales are final, we're committed to making things right whenever possible and providing thoughtful, personal customer care every step of the way.

Thank you for supporting our woman-owned, faith-rooted small business. Every order means the world to us, and we're honored you've chosen Sorelle Grace.